Terms of Service.
1. Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY.
Last update: December 2025.
1. ACCEPTANCE OF TERMS & CONDITIONS
These Terms & Conditions ("TC") consist of these TC, Moomenti's Privacy Policy and any supplemental terms, legal notices and other communications provided to you.
These TC apply to your access and use of our mobile applications, websites, emails, text messages and social media accounts (collectively, the “Application”) provided by the company (“Moomenti" ”Moomenti.com”, ”Moomenti S.A”, ”Moomenti Ltd” “we”, “our” or “us”) and any feature, content, tools and services accessible by means of the Application or website.
The Application and these services are referred to as the “Service”. .
These TC do not alter in any way the terms or conditions of any other agreement you may have with Moomenti for the Service (or any part thereof). If you are using the Service on behalf of an entity, you represent and warrant that you are authorized to accept these TC on the entity’s behalf, and that the entity agrees to be responsible to Moomenti S.A. if you violate these TC.
By accessing or using the Moomenti – www.moomenti.com – Moomenti S.A. applications, social media accounts or any services provided by us, you (the user) agree to be bound by these TC.
Your use of the Service is conditioned upon the version of these TC in force at the time of your use. We reserve the right to change these TC at any time and you waive any right you may have to receive specific notice of such changes or modifications.
If you do not agree to all of these TC, do not access or use the website, application, social media accounts or any services provided by us.
2. PRIVACY POLICY
Please refer to our Privacy Policy for information on how we collect, use and disclose personally identifiable information from our users.
3. DEVICE USAGE TERMS AND CONDITIONS
You acknowledge and agree that your use of the Service must also be in accordance with the usage rules established by your mobile device platform or service provider.
4. REGISTRATION DATA ELIGIBILITY
To access certain areas and features of the Service, you may be required to register with the Service.
If you register, you will
(i) provide accurate, current and complete information about you as may be prompted by any signup, login and/or registration forms made available via the Service (the “Registration Data“);
(ii) maintain and promptly update the Registration Data, and any other information you provide to Moomenti, in order to keep it accurate, current and complete; and
(iii) accept all risk of unauthorized access to the Registration Data and any other information you provide to the Service.
You are only authorized to create and use one account for the Service and are prohibited from using alter egos or other disguised identities when using the Service.
You may not use the Service if you are under 18 years of age (or the age of majority in your jurisdiction).
5. GRANT AND RESTRICTIONS
The Service reserves all rights not expressly granted to you in these TC.
Subject to the terms, conditions and limitations set forth in these TC, the Service grants you a non-exclusive, non-transferable and revocable license to use the Application on any mobile device that you own or control. The terms of the license will also govern any upgrades provided by the Service that replace and/or supplement the original Application, unless the upgrade is accompanied by a separate license, in which case the terms of that license will govern.
You will:
(i) respect internal rules, policies and restrictions of the Moomenti location
(ii) have the capacity to be legally contracting and responsible
(iii) be of 18+ of age or have legal majority in your Country or State of residence
You will not do, and will not authorize or permit any third party to do, any of the following:
(i) distribute or make the Application available over a network where it could be used by multiple devices at the same time;
(ii) rent, lease, lend, sell, redistribute or sub-license the Application;
(iii) copy, de-compile, reverse engineer, disassemble, attempt to derive the source code of, modify or create derivative works of the Application, any updates or any part thereof (except as and only to the extent any of the foregoing restrictions are prohibited by applicable law) or
(iv) remove, alter or obscure any copyright, trademark or other proprietary rights notice on or in the Application. If you violate any of the foregoing restrictions, your right to use of the Application will immediately cease, and you will have infringed the copyright and other rights of the Service, which may subject you to prosecution and damages
(v) alter, scrape, copy, or use the Moomenti listings for personal, commercial or informative purpose, without a specific agreement or affiliation collaboration.
The Service reserves all rights not expressly granted to you in these TC.
6. CONSENT TO USE OF DATA AND MOBILE COMMUNICATION
In exchange for Moomenti providing you with access to the Service, you consent to the Service collecting and using technical data, personal information and related information in connection with your use of the Service, including, but not limited to, contact information and technical information about your device, system and application software, and peripherals, that are gathered periodically to facilitate the features and functionality of the Service and of software updates, product support and other services.
You also consent to our communicating with you about the Service.
7. COMPATIBILITY WITH MOBILE DEVICES
Moomenti does not warrant that the Service will be compatible or interoperable with your mobile device or any other hardware, software or equipment installed on or used in connection with your mobile device.
8. CARRIER CHARGES
The Service requires and uses phone service, data access and text messaging capabilities. Carrier rates for phone, data and text messaging may apply, and you are responsible for all of these charges.
9. PRODUCT DESCRIPTIONS
The Moomenti Service attempts to be as accurate as possible. If you have reason to believe that an experience you booked through the Moomenti Service or other product or feature does not meet the claims advertised within the Service, you must contact Moomenti immediately (and in any case no later than two (2) business days following the check-in date or feature request date).
Your failure to contact us within this period may affect our ability to investigate and resolve your claim.
10. MOOMENTI RATE
Our partner Hotels drive their own pricing policy and Moomenti does not influence such policy. As such, Moomenti makes no guarantee that the prices advertised through the Service represent:
(i) the lowest price for such an experience in every area on any particular day or
(ii) the published price for a similar access on another website or publication not affiliated with Moomenti in every area on any particular day,
(iii) the same price for a similar access available directly through the Hotel.
11. SPECIAL REQUESTS
Special requests can be demanded directly to the location through the Application. If the location is unable to honor the special request, Moomenti takes no responsibility and assumes no liability.
12. BOOKING LUXURY EXPERIENCES (« MOMENTS ») THROUGH THE SERVICE
When you book a Moomenti moment using the Service, you are representing the following:
(i) any payment information you supply is true and complete;
(ii) charges incurred by you will be honored by your debit/credit card company and
(iii) you will pay the posted price for the Moomenti moment, even if you are unable to consummate your Moomenti moment. Posted Moomenti rates include applicable taxes. We will not issue Value Added Taxes (VAT) invoices for any purchases made through the Service. You are responsible for paying the location directly for any upgrades or other not included incidental charges you make once you are at the location.
(iv) you will authorize the providing Hotel or property to verify your personal identification and make a copy of it (your photo ID) for security purpose.
(v) You agree to fully comply with the providing Hotel or property’s own rules and regulations, etiquette and dress code.
13. OVER-BOOKINGS, CANCELLATIONS BY THE PROPERTY
If a location is unable to honor your reservation, contact us immediately, and we will work with you and the location to find you a suitable alternative solution (such as an available Moomenti moment at a different location).
14. CANCELLATION - REFUND POLICY
When your Moomenti moment is cancellable and refundable, the Service will let you trigger this cancellation process.
Failure to trigger or complete this cancellation process in the Service indicates that your Moomenti reservation is non-refundable, non-cancellable. Moomenti will, at its own discretion, deal with valid cancellations reasons (against your will - such as medical, travel emergency) and on a one to one basis. If accepted, we may decide to partially or totally refund you, offer to reschedule your Moomenti reservation or credit your account of a similar value. Note that we would need to specifically arrange this with the Property and while we'll try our best it may result in it not being possible.
PROMOTIONS
Moomenti may offer special conditions and promotions on our Service. These will clearly be highlighted as such within the Application.
15. SERVICE FEES
All Service fees are included in the published prices. Moomenti may in some instances and in respect of the costs of running the Application and processing payments, charge a service charge upon the booking of a Moomenti moment (a “Service Fee”). In these cases you will be clearly informed before the payment and within the Application or Service that such Service Fee is being collected and added to your bill.
16. ELECTRONIC COMMUNICATIONS
When you use the Service or send emails to us, you are communicating with us electronically, and you consent to receive communications from us electronically.
We will communicate with you by email or providing notices via the Service.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that these communications be in writing. Electronic communications from us, including emails, may include marketing and promotional content.
17. USER GENERATED CONTENT AND YOUR CONDUCT
The Service may include forums and other interactive areas or services (“Interactive Areas”) in which you or other users can create, post or share content, materials, data, information, text, photos and/or other materials (“User Generated Content”). You are solely responsible for your use of such Interactive Areas and the User Generated Content you share. You hereby grant Moomenti - a perpetual, irrevocable license to use and display any User Generated Content you post, upload or otherwise provide to Moomenti.
You agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Service any of the following:
(i) User Generated Content that is libelous, defamatory, profane, obscene, pornographic, sexually explicit, indecent, lewd, vulgar, suggestive, violent, harassing, hateful, threatening, offensive, discriminatory, bigoted, abusive, inflammatory, fraudulent, deceptive or otherwise objectionable.
(ii) User Generated Content that is illegal or unlawful, that would constitute, encourage or provide instructions for a criminal offense, or that would otherwise create liability or violate any local, state, provincial, national or international law.
(iii) User Generated Content that may infringe or violate any patent, trademark, trade secret, copyright, right of privacy, right of publicity or other intellectual property right, or any other right, of any party.
(iv) Unsolicited promotions, political campaigning or commercial messages (SPAM), or any chain messages or User Generated Content designed to deceive or trick a user of the Service.
(v) Private information of any third party including, but not limited to, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers.
(vi) Viruses, corrupted data or other harmful, disruptive or destructive files or code, script or other software designed to automate any functionality on the Service without Moomenti 's express written consent.
(vii) Scrapping, alter, copy/pasting, injecting or tweaking our Application, revenues, and information would be considered as breach our these TC and we reserve the right to take all legal actions against it.
You further agree that you are solely responsible for your conduct while using the Service and that you will not do any of the following in connection with the Service or its users:
(i) Use the Service in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Service or that could damage, disable, overburden or impair the functioning of the Service in any manner.
(ii) Harass, threaten, or intimidate Service employees with inappropriate language or behavior;
(iii) Collect any personally identifiable information about other users (except as specifically authorized by Moomenti), or intimidate, threaten, stalk or otherwise harass or cause discomfort to other users of the Service, our employees, partners or contractors.
(iv) Use the Service for any commercial purpose.
(v) Use the Service for any illegal or unauthorized purpose or engage in, encourage or promote any illegal activity or any activity that violates these TC or any other rules or policies established from time-to-time by Moomenti.
(vi) Create an account, post any content, or otherwise use the Service if you are not at least 18 years of age or Adult Age in your State or Country.
(vii) Modify, adapt, hack or emulate the Service.
Moomenti will moderate the User Generated Content and review/amend the content according to our User Generated Content and Conduct policies.
By using the Service, you agree and consent that your User Generated Content might be reviewed, altered, amended, and occasionally not published.
Moomenti takes no responsibility and assumes no liability for any user conduct or for any User Generated Content posted, stored or made available via the Service. Moomenti will not be liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter through the Service.
Your use of the Service, including any Interactive Areas, is at your own risk. Enforcement of the user content and conduct rules set forth in these TC is solely at Moomenti 's discretion, and failure to enforce such rules in some instances does not constitute a waiver of our right to enforce such rules in other instances. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that the Service will not contain any content that is prohibited by these rules.
18. COPYRIGHTS & OWNERSHIP
The Service (including, but not limited to, the Application) contains the valuable proprietary content of Moomenti and our licensors and is protected by copyright and other intellectual property laws and treaties.
You will not use the Service (including, but not limited to, the Application) except in its intended manner in accordance with the terms and conditions of these TC.
All listing images, texts and materials are the property of their respective owners, i.e hotels, health clubs, Fitness Centers, spas, Pools, Lounges, gyms, or their authors, credited when possible or properly licensed.
All Trademarks, Service Marks are the property of their respective owners and Moomenti is not affiliated to them.
If you believe Moomenti is infringing your copyright, please let us know, we'll be glad to assist.
19. TERMINATION OR MODIFICATION OF APPLICATION
Moomenti reserves the right to change, suspend, remove, discontinue or disable access to the Service (including, but not limited to, the Application) at any time without notice. In no event will Moomenti be liable for the removal of or disabling of access to any portion or feature of the Service (including, but not limited to, the Application).
20. TERMINATION
If you breach any of the terms or conditions of these TC or if Moomenti discontinues the Application, these TC will automatically terminate. In the event of the termination of these TC for any reason, the license granted to you in these TC will immediately terminate and you must immediately stop all use of the Service (including the Application) and destroy or erase all copies of the Application in your possession or control. All of the sections of these TC that by their nature should survive termination will survive any termination of these TC. For avoidance of doubt, the license section will not survive termination of these TC.
Any use of the Service after termination is unlicensed and is in violation of the copyright and other rights of Moomenti.
Moomenti and our affiliates reserve the right to refuse Service, terminate accounts, remove or edit content or cancel orders in our sole discretion.
21. UNLAWFUL ACTIVITY
We reserve the right to investigate complaints or reported violations of these TC and to take any action we deem appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators or other third parties, and disclosing any information necessary or appropriate to such persons or entities relating to your Registration Data, usage history, posted materials, IP addresses and traffic information.
22. DISCLAIMERS
You expressly acknowledge and agree that use of the Service (including, but not limited to, the Application) is at your sole risk and that the entire risk as to satisfactory quality, performance, safety, accuracy and effort is with you. to the maximum extent permitted by applicable law, the Service (including, but not limited to, the Application) is provided on an “as is” and “as available” basis. Moomenti disclaims any and all warranties and representations (express or implied, oral or written) with respect to these TC and the Service (including, but not limited to, the Application) whether alleged to arise by operation of law, by reason of custom or usage in the trade, by course of dealing or otherwise, including any and all:
(i) warranties of merchantability;
(ii) warranties of fitness or suitability for any purpose (whether or not Moomenti knows, has reason to know, has been advised or is otherwise aware of any such purpose); and
(iii) warranties of non-infringement or condition of title.
Moomenti does not warrant that the functions contained in the Application will be accurate or meet your requirements, that the operation of the Application will be uninterrupted or error-free, or that defects in the Application will be corrected. no oral or written information, guidelines or advice given by Moomenti or our authorized representatives will create a warranty.
Morevover, you oblige yourself to respect the properties rules & local regulations, proper behaviour and etiquette in regard to security, attire and internal rules without limitation.
Moomenti shall never be responsible for your relationship with the property you accessed through the Service, for any conflict, litigation and such we would make all efforts to resolve them as a courtesy.
23. INDEMNIFICATION
You will defend, indemnify and hold us, our independent contractors, service providers and consultants, and their respective directors, employees and agents, harmless from and against any and all actual or threatened third-party suits, actions, proceedings (at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, but not limited to, reasonable attorney fees, costs, penalties, interest and disbursements) caused by, arising out of, resulting from, attributable to or in any way incidental to
(i) your conduct
(ii) your violation of these TC or your violation of the rights of any third party
(iii) any User Generated Content you share.
24. LIMITATION OF LIABILITY
To the extent not prohibited by law, in no event will Moomenti be liable to you or any third party for any direct, incidental, special, indirect, consequential, exemplary or punitive damages whatsoever (including, but not limited to, damages for loss of profits, goodwill, business, contracts, revenue or anticipated savings; loss or corruption of data; business interruption or any other commercial damages or losses) arising out of or related to your use of or inability to use the Service (including, but not limited to, the Application), however caused, regardless of the theory of liability (contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory) and even if Moomenti SA. has been advised of the possibility of such damages.
Moomenti does not warrant the accuracy, adequacy, completeness or timeliness of the information and services or the error-free use of the Service.
Moomenti does not represent or warrant that the Service (including, but not limited to, the Application) will be available or that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You shall be solely responsible for their adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
In no event, subject to mandatory applicable law, Moomenti, its directors, officers, employees and auxiliary persons shall be liable, including in the case of negligence, for any damages, losses or liabilities including without limitation, direct or indirect, special, incidental, consequential damages, losses or liabilities, in connection with the use of the Application, account hacking, users identity spoofing or the users’ reliance on or use or inability to use the information and Service on the Application, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure. Furthermore, Moomenti disclaims all liability for any tampering with the users’ computer system by unauthorized parties.
25. REPEAT INFRINGER POLICY
In accordance with applicable law, Moomenti has adopted a policy of terminating, in appropriate circumstances and at Moomenti’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Moomenti may also at our sole discretion limit access to the Service and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
26. APPLICABLE LAW AND VENUE
The TC and your use of the Service, including, but not limited to, the Application will be governed by and construed in accordance with the laws of Switzerland, applicable to agreements made and to be entirely performed within the Canton of Geneva (Switzerland).
27. MISCELLANEOUS
If any part of these TC is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these TC will continue in full effect. Only you and Moomenti are entitled to enforce these TC. No third party will be entitled to enforce any of the terms and conditions herein.